Customer Service

1. Hassle Free Returns
2. Shipping Information
3. Security and Privacy
4. About Us
5. Toll Free Phone Number
6. Fax Number
7. Size Chart

Send Customer Service an E-Mail

1. Hassle Free Returns

Hassle Free Returns
Armed Forces Gear's "Hassle Free Returns & Exchange Policy" means that you can buy with confidence because we guarantee your complete satisfaction!

At Armed Forces Gear we strive to make your shopping experience a positive one. We gladly accept returns and exchanges on any unworn or unused items returned to us within 60 days of delivery.

Refunds: Please follow these simple procedures to insure a hassle free return:
  1. Make sure that all items are returned with all original tags and or packaging to: Armed Forces Gear Returns and Exchanges, 8211-B Cloverleaf Drive - Rear, Millersville, MD 21108.
  2. Insure your return package.
  3. We recommend that returns be properly packaged to insure that items are not damaged in shipping. Also please ship with some form of delivery receipt.
  4. Please enclose a note as to the reason for the return (we just want to know so we can keep everyone happy). Kindly let us know if we messed up!
  5. Return a copy of the original packing list, include your phone number and email address.
  6. Please allow 7-14 days for us to process your refund to your credit card.
  7. Please note we only refund the original shipping charges if your order was shipped in error.
Exchanges:
  1. Follow the instructions above.
  2. Enclose a note as to what needs to be exchanged regarding the returned item - that is, style, size, color, defect, etc.
  3. Exchanges are shipped with a flat $5.00 shipping charge. If it was our mistake, your item will be re-shipped free of charge.
  4. If your exchange requires an additional charge (price difference or shipping), please enclose a check for the difference, or let us know if you prefer using your credit card.
Please Note:
  • We can only accept unworn, unused and defective items.
  • Custom and special orders are not eligible for exchanges or refunds.
  • Returns and exchanges need to be sent within 60 days of delivery.
Thank you for shopping at our website. We are confident that you will be completely satisfied with our service and with your purchase.
2. Shipping Information

Shipping Policy
We strive to ship all regular orders within 72 hours during our heavy volume time (holiday).

Continental US (ground) Shipping Charges

Amount of Purchase Shipping Charge
$00.00 - $20.00 $5.00
$20.01 - $40.00 $7.00
$40.01 - $60.00 $8.00
$60.01 - $100.00 $10.00
$100.01 - $200.00 $15.00
$200.01 and over Free shipping


Expedited shipping available for Continental US only:
For 3RD Day UPS Service, add $7.00 to the Shipping Charge in the chart above.

For 2ND Day UPS Service, add $12.

For Next Day Air UPS Service, add $25.00

*** Expedited orders must be placed by 9am EST in order for them to go out that day.
*** Please call for Saturday Delivery.

APO and FPO Shipping Charges are the same as Continental US (ground) Shipping Charges.
(US mail only. UPS is not available for APO and FPO)
3. Security and Privacy

Security/Privacy
This privacy statement discloses the privacy practices for the Armed Forces Gear web site. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices. By displaying the privacy policy, this web site has agreed to notify you of:
  1. What personally identifiable information of yours or third party personally identification is collected from you through the web site
  2. The organization collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding collection, use and distribution of the information
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Armed Forces Gear control
  7. How you can correct any inaccuracies in the information.
If you feel that this company is not abiding by its posted privacy policy, you should contact us immediately.

Information Collection and Use
Armed Forces Gear is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Armed Forces Gear collects information from our users at several different points on our web site.

Information Requests
A user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing
We do not share, sell or distribute your Personal Data with unrelated third parties, except under these limited circumstances:-

Personal Data may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented.

We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Web Site, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganization, dissolution or similar event.

Links
This web site contains links to other sites. Please be aware that Armed Forces Gear is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

Special Offers
We send all new members a welcoming email. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

Notification of Changes
If we decide to change our privacy policy, we will post those changes.
4. About Us

About Us

Welcome to armedforcesgear.com our brand new website. We have updated, improved and most importantly combined our tremendous selection of the best Military apparel, accessories and gifts for the U.S Navy, U.S. Army, U.S. Marine Corps and the U.S. Air Force from our current three websites navygear.com, armygearonline.com and airforcegearonline.com into one easy to use site. We are a family owned business started in 1976 with Peppers our retail store located in historic downtown Annapolis Maryland and for over 35 years and we have strived to carry not only the biggest and finest collection of products but also the best America brands including Nike, Under Armour, Champion, New Era and Cutter & Buck to name a few. Our products are all officially licensed with the four branches of the U.S. military and the U.S. Naval Academy, U.S. Military Academy and the U.S Air Force Academy. Navy Gear.com is the official team gear web site of the Naval Academy Athletic Department and a portion of our proceeds goes back to support the Brigade of Midshipmen and Navy Sports. We are most proud of our efforts to support all branches of our fighting forces with not only product royalties but also joining forces with a large group of cause organizations that support and help those who are deployed, military families, military support groups and our wounded warriors. We are confident that you will fulfill all of your shopping needs from our vast collection of products and that you will find our new updated website easy to use. We encourage you to contact us via email or a phone call with any questions, comments or recommendations. When visiting Annapolis we invite you to visit us at Peppers 133 Main Street or at most Naval Academy home sporting events. We thank you and truly appreciate your patronage.

Our Best Wishes,

Marcia, Stewart and the entire Armed Forces Gear and Peppers Team.

5. Toll Free Phone Number
1(800) 254-6289
6. Fax Number
1-410-766-1131
7. Size Chart

Generic Sizing Chart
Men's
XS
S
M
L
XL
XXL
XXXL
XXXXL
Chest (in.)
33-34
35-37
38-40
42-44
46-48
50-52
54-56
58-60
Waist (in.)
27-28
29-31
32-34
36-38
40-42
44-48
50-52
52-54
Women's
XS
S
M
L
XL
XXL
Size
2 to 4
4 to 8
8 to 10
10 to 12
12 to 16
18
Waist (in.)
27-28
29-31
32-34
36-38
40-42
44-48
Bust (in.)
32-33
34-35
36-38
39-41
43-45
47-49
Waist (in.)
24-25
26-27
28-29
31-32
34-36
38-40
Hip (in.)
34-35
36-37
38-40
41-43
45-47
49-51
Youth
XS
S
M
L
XL
Size
4 to 5
6 to 8
10 to 12
14 to 16
18 to 20
Chest (in.)
22-23
24-26
28-30
32-34
36-38
Waist (in.)
20-21
21-22
23-24
25-26
27-28
 
Under Armour Sizing
 
Men's
S
M
L
XL
XXL
XXXL
Chest (in.)
34-36
38-40
42-44
46-48
50-52
54-56
Waist (in.)
29-31
32-34
36-38
40-42
44-48
50-52
 
Women's
S
M
L
XL
XXL
Bust (in.)
33.5-35.5
36-38
38.5-40-5
41-43
44-46
Waist (in.)
25.5-27.5
28-30
30-5-32.5
33-35
36-38
Hips (in.)
35.5-37.5
38-40
40.5-42-5
43-45
46-48
 
Nike Sizing
   
Men's
S
M
L
XL
XXL
Chest (in.)
35-38
38-41
41-44
44-47
47-50
Waist (in.)
28-31
31-34
34-37
37-40
40-43
Women's
S
M
L
XL
XXL
Bust (in.)
32-35
35-38
38-40
40-43
43-45
Waist (in.)
23-26
26-29
29-31
31-34
43-36
Hips (in.)
32-34
34-36
39-42
40-42
42-45
 
Cutter & Buck Sizing
 
Men's
S
M
L
XL
XXL
XXXL
Chest (in.)
38-40
40-42
42-44
44-46
46-48
48-50
Waist (in.)
31-32
33-34
35-36
37-38
39-40
41-42
Women's
S
M
L
XL
XXL
Size
4 to 6
8 to 10
12 to 14
16 to 18
20
Bust (in.)
35-36
37-38
39.5-41
42.5-44-5
46
Waist (in.)
27-28
29-30
31.5-33
34.5-36.5
38
Hip (in.)
37.5-38.5
39.5-40.5
42-43.5
45-47
48.5
 
Primial Cycling Sizing
  
Men's
S
M
L
XL
XXL
XXXL
Waist (in.)
29-31
32-34
35-37
38-41
42-45
46-50
Chest (in.)
36-38
39-41
42-43
44-46
47-49
50-52
Weight (lb.)
120-145
145-165
165-180
180-210
210-240
240+
Height (in.)
64"-68"
66"-70"
68"-72"
70"-76"
74"+
74"+
 
Adrenaline Cycling Sizing
  
Men's
S
M
L
XL
XXL
XXXL
Chest (in.)
38-40
40-42
42-44
44-46
46-48
48-50
 
Sportwear 83 Cycling Sizing
  
Men's
S
M
L
XL
XXL
XXXL
Chest (in.)
37
40
42
44
45
49